Claims intake automation

Accelerate FNOL with structured claims intake

The first 24 hours of a claim are critical. Apps & Bits helps agencies capture First Notice of Loss (FNOL) faster, gathering all necessary details and photos in one structured handoff.

Manual insurance claims bottlenecks
The Challenge

Claim intake is often fragmented

Missing incident details, unverified policies, and scattered documentation slow down claims, leading to claimant frustration and increased adjuster workload.

  • Slow FNOL (First Notice of Loss) capture
  • Inconsistent information from claimants
  • Manual rekeying of details from emails and voicemails
  • Missing policy numbers or incident dates
Solution

How we solve it

We automate the heavy lifting of data capture and organization so your staff can focus on the advisory work that wins business.

  • Capturing initial claim reports 24/7
  • Asking structured follow-up questions
  • Collecting incident photos and documents
  • Verifying policy details in real-time
  • Creating structured FNOL summaries
  • Notifying appropriate staff and adjusters
FNOL Complete

Claim Report #7729

ClaimantDavid Miller
IncidentRear-end collision
PolicyAuto #PL-99283 (Active)
Deductible$500
Documents3 Photos Attached
Next stepAdjuster assignment
Process

A seamless claims experience

1

Capture the report

Receive First Notice of Loss (FNOL) through phone, web, or mobile, ensuring no claim is missed even after hours.

2

Verify policy details

Automatically confirm policy status, coverage types, and deductible information to set accurate expectations.

3

Gather incident data

Collect essential details including date, time, location, description, and supporting documentation like photos.

4

Structure and route

Organize the information into a professional claim summary and route it to the assigned adjuster or agent.

5

Keep a human in control

Your team reviews the output, makes coverage decisions, and manages the client relationship.

Responsive Support

Service excellence when it matters most

By automating the intake of routine claims, your team has more capacity to provide personal, empathetic support for the complex incidents that define your client relationships.

FAQ

Common questions

Does this replace the insurance adjuster?

No. The system automates the intake and data gathering phase (FNOL), allowing adjusters to start their work with complete, structured information.

Can claimants upload photos of the damage?

Yes, the workflow can include secure document and photo collection as part of the initial reporting process.

Is it integrated with my carrier's claims system?

We build integration paths that can bridge your agency's intake with carrier-specific requirements or portals.

Accelerate your claims response

We’ll help you blueprint a claims intake process that reduces cycle times and improves the claimant experience.

Book a Free AI Audit