Apps & Bits Your front desk is open, even when you are closed
Stop letting potential clients reach a voicemail. Lorina provides instant, intelligent after-hours support—answering questions, qualifying leads, and handling urgent claims 24/7.
Insurance doesn't stop at 5:00 PM
Prospects shopping for insurance often reach out in the evenings. When they hit a voicemail, they move to the next agency on the list.
- Voicemails that are never checked
- Clients frustrated by lack of immediate support
- Producers interrupted after hours
- Missing urgent claims or time-sensitive service requests
Interaction Log
The overnight workflow
After-hours call arrives
Lorina answers naturally as your agency's AI receptionist, available 24/7.
Identify the request
She distinguishes between new quotes, claims, service requests, and routine questions.
Gather the details
Collects missing information required for follow-up or claim processing.
Handle urgent routing
For emergency claims, she can route the caller directly to your assigned staff.
Prepare morning handoff
The team starts the day with a clean summary of everything that happened overnight.
Coverage you can count on
Give your producers and CSRs the freedom to disconnect, knowing that every client and prospect is being greeted with the professionalism your agency is known for.
Common questions
How is this different from a voicemail?
Lorina interacts live. She can answer questions, book appointments, and gather structured data, whereas voicemail is a one-way passive message.
Can she handle emergency claims?
Yes, she can be configured to recognize urgent keywords and route calls to specific emergency numbers.
Ready for 24/7 agency responsiveness?
We’ll show you how Lorina can extend your front desk coverage without the complexity of traditional call centers.
Book a Free AI Audit